COVID-19 Safety Measures

COVID-19 Safety Measures

Dear Customers,

With our gradual opening over the past two weeks and our full opening with the government’s move to open all e-commerce during Level-4 Lockdown from 14 May, we wanted to share the measures we've put in place to ensure your safety and that of our staff members, in line with government regulations.

We have strict hygienic workplace conditions in place. We have a very small staff, so your order is handled by only one person before going out for delivery. Your order is pulled, packed, cleaned and checked by Amanda. On arrival at the office, all members of staff remove their masks and place them in a container for washing, hands are washed and a clean mask is worn for the rest of the day. Temperatures are checked and noted every morning. Hands and surfaces are cleaned frequently.

Couriers are required to wear face masks when collecting orders and a safe distance (1.5 metres or more) is maintained between couriers and staff members.

 

Delivery to Customers:

We have found that orders are taking a little longer than usual to reach their destinations, due to the backlog our contracted courier companies are dealing with and the overabundance of deliveries they are currently handling. We apologise for any delays and are trying every possible way to move things along. 

Both couriers and customers are required to wear face masks when goods are delivered. Your delivery person will disinfect their hands before delivering your goods. Your delivery person will place the package and document to sign down and step away, before you sign and pick up your package. Make sure to keep a distance of 1.5 metres or more between yourself and the delivery person.

Disinfecting your delivery: open your box or parcel, disinfect your hands before removing your items, dispose of or pack the delivery container away (Covid-19 survives on cardboard for around 24 hours), disinfect the surface the container was placed on and wash/disinfect your hands thoroughly a second time.

We hope everyone is staying safe and well.

As a small business, every single order makes a difference, so thank you very much.

Best, 

Little Amber Rabbit Team